If you have received a product that is damaged, we are so sorry to hear that happened!
We know nobody wants to receive an imperfect product. We hold ourselves and our manufacturers to high standards and will be happy to sort this out for you quickly. Please email us at firstname.lastname@example.org with a detailed description of the problem and add quality photos where we can see the issue. If you receive an order damaged during shipping, please notify us of the damaged product within 48 hours of delivery. Do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we won’t be able to file a claim with the carrier which means we can’t accept responsibility for the damages.
During shipping it is not out of the ordinary for the pieces to show up with slight bends on corners or edges. This will not be considered as damage occurred from shipping.
Please also note, the process used to manufacture our Modern Square Window Wells results in material irregularities such as minor abrasion marks, light scratches and colour variation. This is normal and in no way affects the function or quality of the window well.
Once we confirm the damage we’ll be able to help you out right away.